Refund Policy

Refund Policy – ESA Letter Texas

At ESA Letter Texas, we stand by our services with a full money-back guarantee. That said, refunds are only available under specific circumstances. Here’s how it works.

Situations where a full refund applies:

  • If a licensed mental health professional reviews your request and decides not to approve an ESA letter.
  • If we do not deliver your ESA recommendation within the promised 24–48-hour timeframe.
  • If your ESA letter is not verified by the evaluating therapist. (For this, email us directly at Info@esalettertexas.com)

Situations where refunds are not available:

  • Right after you place an order. Refunds are only processed once your evaluation is complete, and if your request is denied, the refund is issued automatically.
  • If you’ve already received your ESA recommendation and then later change your mind.
  • If your landlord refuses the letter despite its successful verification, it is simply because they don’t understand ESA laws.