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Refund Policy

ESA Letter Texas Refund Policy

ESA Letter Texas offers a 100% money-back guarantee on our services under certain conditions. Please review the details below to understand when a full refund may be issued.

Eligible Refund Scenarios:

You will receive a full refund if the licensed mental health professional evaluating your application denies your Emotional Support Animal (ESA) Letter recommendation for any reason. You may also request a refund if we cannot deliver your ESA Letter of recommendation within the promised timeframe (24-48 hours). A full refund is available if your therapist does not verify your ESA recommendation.

Non-Refundable Scenarios:

No refunds are applicable if you receive your approved ESA Letter recommendation but later decide you no longer need it. Remember, landlords and airlines have the final decision on whether you approve ESA letters. It’s important to check their specific policies. We do not provide a refund if the denial is based on valid reasons (like your ESA posing a threat).

Finally, please note that changes in laws or airline policies may impact ESA rights, and no refunds will be issued in such cases.

Don’t hesitate to contact us with any questions before placing your order. We urge you to review these terms carefully.