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Privacy Policy

www.esalettertexas.com

ESA Letter Texas Privacy Policy

ESA Letter Texas is committed to protecting your privacy and securing your information at every level. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website and email lists. Over several years, ESA Letter Texas has built a reputation for excellence, professionalism, and consistency, and we remain dedicated to these principles.

Updates to this Policy

We may occasionally update our Privacy Policy. When changes are made, we will do our best to inform you through one or more of the following methods:

  • Email notification sent to your registered electronic mail address
  • Push notification on your device

Please take the time to read this Privacy Policy carefully.

Your Consent

You agree to the terms mentioned in this Privacy Policy using our website. If you do not agree with these terms, please refrain from accessing our site.

How We Protect and Use Customer Information

Protecting Your Information

ESA Letter Texas is committed to safeguarding your information and preventing unauthorized access. We achieve this through:

  • Restricted employee access: Only authorized personnel have access to confidential customer data.
  • Strict policies and procedures: We have clear policies and procedures to protect your information.
  • Security programs: We use reliable security software to defend against unauthorized access.

Data We Collect

We collect information to provide the best possible service while maintaining confidentiality. We will never disclose any personal information to unauthorized individuals. Here’s what we collect and how we use it:

  • Customer information: This includes data like name, email address, phone number, mailing address, and details about your ESA (type, number, historical information). We use this information to provide services and improve your experience.
  • Payment information: We may securely store your payment details (credit cards, etc.) for future transactions.
  • Derived data: We may analyze website usage data to improve our services. This data does not include personally identifiable information.
  • Website browsing information: We use website logs to understand how visitors use our site (e.g., page views, unique visitors, traffic patterns). We do not collect personally identifiable information through this process.
  • Health information (optional): You may share health information related to your need for an ESA. This information is stored securely for verification purposes only.
  • Account information: We store your login credentials for secure access when you create an account.

Data Collection Methods

We collect data through various methods, including:

  • Contests, giveaways, and surveys
  • Publicly available databases
  • Web analytics (e.g., Google Analytics)
  • Your direct input on our website
  • Cookies and Customization

We use cookies to personalize your experience on our website. Cookies track how you interact with our content. You can accept all cookies, filter them through browser settings, or decline them entirely. However, declining cookies may limit access to personalized features.

Child Privacy

We do not knowingly collect information from children under 13. We have measures in place to identify and block underage users.

Data Security

We use industry-standard encryption tools to protect your data during transmission and storage. This ensures your information stays safe and prevents unauthorized access or misuse.

Email Lists

We maintain an email list for our newsletter. Joining this list is entirely optional. We never share your mail address with anyone outside of authorized personnel. Our email list server is configured to prevent unauthorized access to subscriber email addresses.

Securing, Storing, and Retrieving Your Data

Email Lists

We follow globally accepted standards for data protection and storage. This includes encrypting your data during transmission and storage to safeguard it.

Data Retention

We only retain your personal data for as long as necessary to:

    • Provide the products or services you requested.
    • Comply with legal or business obligations, such as Retention periods mandated by law, contracts, or similar business practices.
    • Protecting, resolving, or enforcing our legal or contractual rights.
    • Maintaining accurate and complete business and financial records.

We may share your personal information in the following situations:

    • To Contact You: We may contact you as needed for service-related purposes.
    • Service Providers: We may share your data with a third-party service providers who help us provide services and operate our website. These providers only access your information to perform tasks on our behalf.
    • Affiliates and Partners: We may share your information with affiliates and partners who may use it for purposes outlined in this Privacy Policy.
    • Marketing Communications: We may share your information with affiliates, partners, or other third parties to offer relevant products, programs, services, and promotions.
    • Business Transactions: We may share your information regarding a merger, sale of company assets, financing, acquisition, divestiture, or termination of all or a part of our business.
    • Legally Required Disclosures: We may disclose your information to comply with laws, regulations, legal processes, or government requests.
    • Protecting Our Rights: We may disclose your data to protect our website, services, users, or the public from harm or illegal activities.
    • With Your Consent: We may share your information with your permission or at your request.

Connect

We may contact you directly or with the help of a third-party service provider concerning your subscribed services or to offer additional services we believe may be helpful. These communications may include:

  • Email
  • Text messages (SMS)
  • Phone calls
  • Automated phone calls or text messages